These Business Terms (the "Terms") are a binding agreement between Autofan SIA, registration No. 50203100031, registered office Līvciema iela 9 k-1 – 11, Riga, Latvia ("Symbocar", "Autofan", "we") and the business that registers on the Symbocar business portal (the "Provider", "you"). They govern your access to and use of the business portal and all related features (the "Platform").
By registering a business account you confirm that you act in the course of a trade or profession, that you are authorized to bind the Provider, and that you accept these Terms and the Privacy Policy. These Terms are a business-to-business agreement; consumer-protection rules do not apply to it.
1. Definitions
- Customer — a personal user of Symbocar who owns or manages a vehicle record.
- Sync Code — a short-lived code you generate that a Customer may accept to link their vehicle to your account.
- Push Log — a service-log entry you send to a Customer for their acceptance into their service book.
- Service Book Access — read access to a linked vehicle's service history, granted by the Customer, with cost and provider information withheld by design.
- Worker Account — a staff account you create under your business account.
- Assistant — Symbocar, the AI agent available to Customers on the personal portal.
2. Registration and verification
- You must provide accurate, current business information (legal name, location, contact email) and keep it updated.
- Write access to the Platform is enabled only after our administrative screening ("verification"). Verification is an access gate, not an endorsement: it is a plausibility review for platform-integrity purposes only. It is not a licensing check, quality certification, creditworthiness assessment, or recommendation of your business to Customers, and you must not advertise it as such.
- We may decline, suspend, or revoke verification where we reasonably suspect inaccurate information, fraud, or a risk to Customers or the Platform, following the process in Section 12.
3. Accounts and Worker Accounts
- You are responsible for all activity under your business account and every Worker Account you create, including compliance of your staff with these Terms.
- Worker capabilities you enable (for example, allowing a worker to generate Sync Codes) act on behalf of the Provider; their acts are your acts.
- Keep credentials confidential; notify us without undue delay of suspected unauthorized access.
4. The Platform
The Platform currently provides: workshop ticket management, Sync Codes for linking Customer vehicles, Push Logs, Service Book Access requests, a notification inbox for Customer decisions, and searchable records of your own tickets and service logs.
The Platform is provided free of charge today. If we introduce fees, we will give at least 30 days' notice through the Platform; continued use after the notice period constitutes acceptance, and you may terminate free of charge before fees apply.
5. The Customer-permission model
Access to Customer data exists only through permissions the Customer grants and may revoke at any time:
- A vehicle link (accepted Sync Code) lets you propose Push Logs. It grants no read access to the Customer's history.
- Service Book Access must be requested through the Platform and becomes effective only on the Customer's express acceptance. Cost and provider information is withheld from you by design; you must not attempt to obtain it through the Platform.
- Revocation by the Customer is effective immediately for future access.
- You must not circumvent or attempt to circumvent this model — including probing for data outside your granted permissions, pooling data across Customers, or soliciting Customers to share exports outside the Platform to bypass a withheld field.
6. Data protection — independent controllers
- Roles. For personal data of Customers that you receive through the Platform (vehicle identifiers, service history, contact context), you and Symbocar are each independent controllers under the GDPR. Nothing in these Terms creates a joint-controllership (Art. 26 GDPR) or a controller–processor relationship between us.
- Your purpose limitation. You may process Customer data received through the Platform solely to provide and document vehicle services for that Customer (diagnosis, repair, maintenance, quoting, warranty, and legally required record-keeping). Any other use — marketing, profiling, enrichment, resale, or sharing with third parties — requires your own lawful basis obtained independently of the Platform, and must not reference Symbocar as its source of legitimacy.
- Your obligations. You warrant that you process Platform-derived personal data in compliance with the GDPR and national law, including: appropriate security measures, confidentiality binding your staff, honoring data-subject rights addressed to you, and maintaining your own records of processing.
- Breach cooperation. If you suffer a personal-data breach affecting Platform-derived data, you will inform us at julianserdjuk@gmail.com without undue delay and in any case within 48 hours of becoming aware, in addition to your own obligations under Art. 33/34 GDPR.
- Liability separation. Each party is responsible for its own compliance as controller. You will indemnify Symbocar against claims, fines, and damages arising from your processing of Platform-derived data in breach of this Section.
7. Data accuracy — your warranty for pushed records
- You warrant that every Push Log and ticket entry you submit is accurate, corresponds to work actually performed or genuinely proposed, and is attributed to the correct vehicle.
- Customer acceptance of a Push Log is a consent step, not a verification of your entry's accuracy, and does not transfer responsibility for it to the Customer or to Symbocar.
- Submitting fabricated, inflated, or misattributed records is a material breach and may constitute unfair commercial practice or fraud under applicable law. We may remove or flag records we reasonably believe to be fraudulent and inform affected Customers.
- You will indemnify Symbocar against third-party claims arising from inaccurate or fraudulent records you submitted or from services you performed.
8. Your relationship with Customers
- Contracts for vehicle services are concluded directly between you and the Customer. Symbocar is not a party to, agent for, broker of, or guarantor of any such contract, quotation, or warranty.
- You are solely responsible for your services, workmanship, pricing, legal compliance (including consumer law toward your customers), insurance, and licensing.
- You must not state or imply that Symbocar endorses, certifies, or supervises your services.
9. Ranking and visibility (Regulation (EU) 2019/1150)
- Where the Assistant or the Service surfaces service providers to Customers, the main parameters determining presentation are, in order of significance: relevance to the Customer's request (service type and vehicle), geographic proximity to the Customer, and platform status (whether the provider is registered and verified on Symbocar). Results may include providers not registered on the Platform, sourced from public web data.
- There is no paid placement: no provider can pay to improve its ranking or visibility. If paid placement is ever introduced, it will be disclosed in these Terms and marked in the results.
- We do not favor any service of our own over Providers (we do not sell vehicle services).
- We may adjust surfacing to protect Customers (e.g., excluding providers under fraud review).
10. Changes to these Terms
We will give at least 15 days' notice through the Platform before changes take effect (longer where the change requires technical adaptation on your side), except changes we must make to comply with law or address a genuine security risk, which may apply immediately. You may terminate before the changes take effect. Continued use afterward constitutes acceptance.
11. Acceptable use
You must not: (a) use the Platform unlawfully; (b) submit false business or record data; (c) misuse VINs or vehicle identities; (d) harvest, scrape, or pool Customer data; (e) interfere with Platform security or attempt to access data beyond your permissions; (f) use the Platform to send Customers content unrelated to servicing their vehicle.
12. Suspension and termination
- By you: stop using the Platform at any time; on written request we delete your business account, subject to record-retention duties.
- Suspension by us: we may restrict or suspend Platform functionality where you materially breach these Terms, where we reasonably suspect fraud or risk to Customers, or where required by law. Except in urgent cases, we will state the grounds on a durable medium before or at the time of suspension and give you the opportunity to clarify the facts.
- Termination by us: we may terminate this agreement with 30 days' prior statement of reasons on a durable medium, except where we terminate for repeated infringement, a legal or regulatory obligation, or an imperative security reason, in which case termination may be immediate with the reasons stated unless the law prohibits it.
- On termination, your access ends; your own business records already exported or lawfully incorporated into your systems are unaffected. Customer permissions referencing you are revoked.
13. Intellectual property
The Platform, its software, design, and documentation are owned by Symbocar or its licensors. You receive a non-exclusive, non-transferable right to use the Platform for its intended purpose during the agreement. Feedback you provide may be used by us without restriction. You retain ownership of your business data; you grant us the license needed to host and process it to operate the Platform.
14. Warranties and liability (B2B)
- The Platform is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim implied warranties of fitness for a particular purpose and uninterrupted availability. We do not warrant that Customers will link vehicles, accept Push Logs, or grant access.
- Nothing in these Terms excludes liability for intent or gross negligence, death or personal injury caused by negligence, or any liability that cannot be excluded under Latvian law.
- Subject to the above, neither party is liable to the other for indirect or consequential loss, loss of profit, loss of goodwill, or loss of data that reasonable backups would have prevented.
- Subject to the above, Symbocar's total aggregate liability to you in any 12-month period is limited to the greater of EUR 200 or the fees you paid us in that period.
- Your indemnities in Sections 6.5 and 7.4 are not subject to the cap in this Section.
15. Confidentiality
Non-public information either party learns about the other through the Platform (including Platform security mechanisms, and Customer data per Section 6) must be kept confidential and used only for performing this agreement, for as long as it remains non-public.
16. General
Governing law and venue. These Terms are governed by the laws of the Republic of Latvia; the courts of Riga, Latvia have exclusive jurisdiction. Complaints. Direct complaints about the Platform, ranking, or these Terms to julianserdjuk@gmail.com; we acknowledge within 5 business days and respond substantively within 14. No partnership. Nothing here creates a partnership, joint venture, agency, or employment relationship. Assignment. You may not assign without our consent; we may assign within a corporate reorganization. Language. English governs; translations are for convenience. Severability. Invalid provisions do not affect the remainder.
17. Contact
Autofan SIA (operator of Symbocar)
Registration No. 50203100031
Līvciema iela 9 k-1 – 11, Riga, Latvia
Email: julianserdjuk@gmail.com